A few days ago, I had two -- count 'em, TWO -- great interactions with representatives of bureaucracy -- both State of Washington employees, both personable, humorous, HELPFUL, and engaging, and both of whom made me feel positive and encouraged.
That's not bad for one day! I am hoping I expressed my gratitude to them adequately so that they could have positive take-aways as well.
So: there are kindred (as in -- kind) souls out there.
Hold that thought.
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